Returns & Replacements

In the unlikely event that you receive the wrong product or shipment that does not meet your expectation, simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect product. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return, so please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.

We will resend any lost parcel.

Please contact us if your item has not been delivered within 3 working days within Germany, or 5 within EU and 7 working days for the rest of the world and we will see into it. Please include your order ID and tracking number in your message to us.


We can only refund if you meet the following;

  • Your order was not delivered and you request a refund and not resend
  • If your package was tampered with or damaged before arrival and reported to us on time
  • if your package was lost and you request a refund instead for us to send another one
  • If you cancelled your order on time (within 6hrs after order was placed)